Continuity of care is important to us. However, we now have several clinicians working alongside our GPs. Our receptionists will ask a few questions in order to get the help you need with the most appropriate clinician; this may not be your usual GP and you may be offered an appointment at our treatment centre at Shelley Manor Medical Centre. Our website can help with self-referrals services such as physiotherapy and mental health services.
Contact us online
You can contact a doctor, nurse or other healthcare professional online using a website called eConsult.
We don’t always know what is wrong with us, which is why we go to the doctors. By contacting us online you give your doctors all the information they need to decide on the right care for you and your family.
There is no need to wait in a phone queue or visit the practice it takes just 3 to 4 minutes to complete an online questionnaire.
Urgent appointments
These are appointments to discuss urgent issues, where a condition has arisen, changed or worsened suddenly.
To request an urgent appointment for today (Monday to Friday) during opening times:
- phone us on 01202 433081 at 8am
When you get in touch, we’ll ask what you need help with.
We will try to arrange for you to speak to a clinician on the same day, please be aware we only have a limited number of appointments on the day.
Routine appointments
These are usually face to face meetings between a patient and a clinician to discuss ongoing or non-urgent issues. These appointments may be conducted as a telephone consultation.
To request a routine appointment in advance during opening times:
- use our online service
- phone us on 01202 433081
- visit the surgery
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Pharmacy First
Most pharmacies can help you with seven common conditions without needing a GP:
- Sinusitis
- Sore throat
- Earache
- Infected insect bite
- Impetigo
- Shingles
- Urinary tract infection
Other conditions:
- Athlete’s foot
- Cold sores, warts & verruca’s
- Cystitis (Women under 50)
- Ear wax
- Head lice
- Mouth ulcers
- Nappy rash
- Postponement of periods
- Sore throats, coughs, cold and flu
- Teething
- Thread worms
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
Cancelling or changing an appointment
Please let us know as soon as possible if you cannot make your appointment. This will allow us to give your appointment to someone else in need.
To cancel your appointment:
- reply “CANCEL” to your appointment reminder text message. This must be done at least 12 hours before your appointment time
- phone us on 01202 433081 or visit the surgery during opening times. This must be done at least 4 working hours before your appointment time
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you have any other access or communication needs
Home visits
Home visits are time consuming for doctors and every effort should be made to attend the surgery. If you are unable to attend the surgery due to your illness, then the doctor may make a home visit should he or she feels it is warranted. If you need a home visit, please call before 10am so that the doctors can prioritise visits.