We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01202 433081
Making a complaint
We aim to provide a professional and supportive service to all our patients. Sometimes this doesn’t go to plan and we will always do our best to resolve concerns as they arise. Whilst most problems can be sorted out quickly and easily, if you are considering making a complaint about any aspect of the service you have received, please take a look at our complaints leaflet (PDF) which provides further information and guidance.
If you remain dissatisfied with the surgery response to your complaint you should write to:
The Parliamentary and Health Service Ombudsman
Millbank Tower
London
SW1P 4QP
Phone
0345 0154033